Revolut down: millions cut off from money as outage hits cards and app
Millions of Revolut customers could not access their money after the banking app went down, with card payments, cash withdrawals and transfers among the services affected.
Revolut down: millions cut off from money as outage hits cards and app
What customers saw
The fintech app went down, leaving Revolut customers unable to reach their funds in what is being described as a major revolut down incident.
- Users were shown error alerts when trying to use the app
- A message saying "something went wrong" appeared, telling them to "try again later"
Which services were affected
Revolut described the revolut outage as a service disruption, saying customers' funds and data were safe throughout.
The company said its services were partially unavailable, with the revolut service disruption covering:
- Sign-up and sign-in
- Card payments and transfers
- ATM withdrawals
- Cryptocurrency services
Revolut's response
In a statement, Revolut said it apologised to affected customers and had been working on a fix since the issue was identified that morning.
We've been working to fix the issue since it was identified this morning
Google Cloud link
According to the report, the outage could be tied to problems with Google's cloud services, as Revolut uses Google Cloud's scalable infrastructure to operate its services under a strategic partnership.
Google reported that multiple Google Cloud services were experiencing elevated errors and intermittent network failures in the europe-west2 region, and said there was no workaround. Several fintech companies were affected by the google cloud outage.
